Digital Employee Management System

Active Agents

Avg Performance

90%

Cost Savings

$42K

Digital Employee Roster

Agent Name	Department	Supervisor	Status	Performance

Digital Employee Requisition Form

Complete this form to onboard a new AI agent to your team

1. Role Identity & Reporting Line

Agent Name/Persona *

Department *

Document Owner

Target Start Date

Role Type

Co-Pilot (Works alongside human) Autopilot (Works independently)

Direct Supervisor (Human-in-the-Loop)

2. Job Scope & Responsibilities

3. Escalation Clause (Safety Net)

The agent must transfer tasks to the supervisor when:

Confidence Score Threshold (%)

Angry/Frustrated language detected Legal threats detected PII requests HR complaints

4. Operational "Soft Skills"

Voice/Tone

Professional & Concise Empathetic & Warm Technical & Precise

Forbidden Behaviors

5. Training & Knowledge Access

Approved Knowledge Base

System Access

Quarterly Digital Employee Performance Review

Q3 2024 Review

Employee (Agent) Name

Alex - L1 Support Assistant

Review Period

Q3 2024

Supervisor

Sarah Chen

Section 1: Operational Productivity

Metric	Target	Actual	Status
Throughput	500 tickets/week	480	🟡 Under
First-Touch Resolution	80%	92%	🟢 Exceeds
Escalation Rate	< 15%	8%	🟢 Exceeds
Cost Per Transaction	< $2.00	$0.45	🟢 Exceeds

Section 2: Behavioral Quality

Tone Consistency

Agent was polite, but in two instances used overly technical jargon with non-technical customers. Needs empathy parameter adjustment.

Hallucination / Fact Check

Critical Flag: Invented a policy regarding refunds on line 402. Needs immediate knowledge base update.

Bias Detection

No detectable bias in candidate screening summaries.

Section 3: Learning & Knowledge Gaps

Missing Context

The Agent failed 12 times because it didn't know about the "New Fall Product Line."

Action Required:

Upload updated Product Catalog PDF to vector database.

Section 4: The Verdict

What is the employment status of this Agent for the next quarter?

Promote

Expand scope (give it access to more complex tasks)

Retain & Coach

Keep active but require retraining (Parameter tuning & Data update)

Probation

Restrict autonomy (Human must approve every action)

Decommission

Fire the agent (Model is obsolete; replace with v2)